Payment Policy

Effective Date: January 1, 2025
Address: 1100 Country Club Ct, Washington Court House, Ohio
Contact Email: info@freshluis.com

At Freshluis, we aim to provide a secure and seamless payment process. This Payment Policy outlines the methods, security measures, and terms surrounding payments on our platform.

1. Accepted Payment Methods

We accept a variety of payment methods to suit the diverse needs of our customers:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers: Available for certain bulk orders (contact support for details)

All payments must be completed in USD, and payment details are securely processed through industry-standard systems.

2. Payment Security

Freshluis takes payment security seriously. We implement the following safeguards:

  • Encryption: All transactions are protected using SSL encryption to prevent unauthorized access.
  • PCI Compliance: Our payment processing systems adhere to the Payment Card Industry Data Security Standard (PCI DSS).
  • Fraud Detection: Advanced algorithms detect and prevent fraudulent transactions in real time.

3. Payment Authorization

When placing an order, your payment method will be authorized at checkout. Funds will only be fully captured once the order is processed for shipping.

4. Payment Failure and Resolution

If a payment fails, the following steps apply:

  1. You will be notified via email or SMS about the failed transaction.
  2. You can retry the payment or use an alternative payment method.
  3. Orders with unresolved payment issues will be automatically canceled after 3 business days.

5. Refunds for Payment Errors

In cases where you were charged incorrectly or a duplicate payment was processed, contact our support team at info@freshluis.com. Refunds for such errors are processed within 5–7 business days and issued to the original payment method.

6. Recurring Payments (if applicable)

If you subscribe to any recurring services or memberships, you authorize Freshluis to charge your selected payment method at regular intervals. You will receive prior notice of upcoming charges, and you can cancel at any time.

7. Disputes and Chargebacks

For any disputes regarding payments:

  1. Contact Freshluis support immediately to resolve the issue.
  2. Provide proof of payment and details about the issue.
  3. If a chargeback is initiated through your bank or card issuer, your account with Freshluis may be temporarily suspended during the investigation.

8. Updates to the Payment Policy

Freshluis reserves the right to update this Payment Policy as needed. Changes will be communicated via email or website notification, and the updated policy will take effect immediately upon posting.