Privacy Policy

Effective Date: January 1, 2025
Address: 1100 Country Club Ct, Washington Court House, Ohio
Contact Email: info@freshluis.com

At Freshluis, we are deeply committed to safeguarding your personal information. Our Privacy Policy outlines how your data is collected, used, shared, and protected when you interact with our services.

1. Scope of the Privacy Policy

This Privacy Policy applies to:

  • All visitors and users of Freshluis.com.
  • Customers who purchase goods or services through our platform.
  • Any interaction with Freshluis, whether online or offline, involving personal data.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Identifiable Information (PII):
PII includes data that can identify you as an individual. Examples are:

  • Name
  • Email address
  • Phone number
  • Payment details
  • Billing and shipping addresses

2.2 Non-Personal Identifiable Information (Non-PII):
Non-PII includes aggregated or anonymized data that cannot directly identify you. Examples include:

  • IP address
  • Browser type and operating system
  • Device information
  • Time and duration of site visits

2.3 Cookies and Tracking Technologies:
Cookies are small files stored on your device to enhance user experience. We use cookies for:

  • Remembering login details
  • Analyzing website traffic
  • Displaying personalized advertisements

You can manage cookie preferences in your browser settings.

3. How We Use Your Information

Freshluis uses your data to improve your experience and deliver the services you request. Specifically:

3.1 Order Fulfillment:
Your personal information is used to process orders, manage shipping, and communicate updates about your purchases.

3.2 Customer Support:
We use your contact information to respond to inquiries, address complaints, and improve customer satisfaction.

3.3 Marketing Communications:
If you opt in, we send promotional emails, special offers, and product updates. You can unsubscribe at any time.

3.4 Website Improvements:
Non-PII is analyzed to identify trends, optimize site performance, and improve user navigation.

3.5 Legal Compliance:
We may process your data to comply with applicable laws, such as tax reporting or fraud prevention.

4. Data Sharing Practices

Freshluis respects your privacy and limits data sharing. However, there are situations where sharing is necessary:

4.1 Service Providers:
We share information with third-party vendors, such as:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping companies (e.g., FedEx, UPS)
  • IT support providers

These vendors are bound by confidentiality agreements to protect your data.

4.2 Legal Requirements:
We may disclose your information if required by law or court order, or to prevent fraud or security threats.

4.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. How We Protect Your Data

Freshluis employs robust security measures to ensure your data is safe:

5.1 Encryption:
Sensitive data, such as payment details, is encrypted using SSL (Secure Sockets Layer).

5.2 Data Access Controls:
Only authorized personnel can access personal data.

5.3 Monitoring:
We conduct regular audits to detect and address vulnerabilities.

Despite these measures, no online platform is 100% secure. We encourage you to take precautions, such as using strong passwords and avoiding public Wi-Fi when shopping.

6. Your Privacy Rights

Freshluis is committed to empowering users with control over their personal data:

6.1 Right to Access:
You can request a copy of the information we have about you.

6.2 Right to Correct:
If your information is incorrect or outdated, you can request updates.

6.3 Right to Delete:
You can request that we delete your data, subject to legal obligations.

6.4 Right to Opt Out:
You can opt out of marketing emails by clicking the “unsubscribe” link.

7. Data Retention Policy

Freshluis retains personal information only as long as necessary for:

  • Fulfilling the purpose for which it was collected
  • Complying with legal or regulatory obligations

Afterward, data is securely deleted or anonymized.

8. International Users

If you access Freshluis.com from outside the United States, your data may be transferred to servers in the U.S. where privacy laws may differ. By using our website, you consent to this transfer.

9. Updates to This Privacy Policy

Freshluis reserves the right to revise this policy to reflect changes in our practices or compliance with legal requirements. Significant updates will be communicated via email or website notices.

10. Contact Information

If you have questions or concerns, please contact us at:

  • Email: info@freshluis.com
  • Phone: (740) 636-0018
  • Mailing Address: 1100 Country Club Ct, Washington Court House, Ohio