Shipping Policy
Effective Date: January 1, 2025
Address: 1100 Country Club Ct, Washington Court House, Ohio
Contact Email: info@freshluis.com
Freshluis is dedicated to ensuring timely and reliable delivery of your orders. This Shipping Policy provides details on our shipping processes, options, and terms.
1. Processing Times
- Orders are processed within 1–3 business days after payment confirmation.
- Custom or bulk orders may require additional processing time, which will be communicated at checkout.
2. Shipping Methods and Costs
Freshluis offers several shipping options to meet your needs:
- Standard Shipping: Delivery within 5–7 business days.
- Expedited Shipping: Delivery within 2–3 business days.
- International Shipping: Delivery times vary by destination and customs clearance.
Shipping costs depend on the method chosen, the weight of the package, and the delivery location.
3. Tracking and Notifications
- Once your order ships, you will receive an email with tracking information.
- You can monitor your shipment’s progress via the carrier’s website.
4. Lost or Delayed Shipments
If your package is delayed or lost:
- Contact us at info@freshluis.com with your order and tracking details.
- We will work with the carrier to locate or replace the shipment.
5. International Shipping Terms
For international orders:
- Customers are responsible for any customs duties, taxes, or fees.
- Delivery times may vary based on customs clearance and local postal services.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect order, report the issue within 48 hours of delivery. Include photos and a description of the issue. We will arrange for a replacement or refund.
7. Changes to Shipping Policy
Freshluis reserves the right to modify this Shipping Policy. Updates will be posted on our website, and significant changes will be communicated via email.