Refund and Returns Policy

Effective Date: January 1, 2025
Address: 1100 Country Club Ct, Washington Court House, Ohio
Contact Email: info@freshluis.com

At Freshluis, we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines how we handle product returns, exchanges, and refunds to maintain transparency and trust with our customers.

1. General Conditions for Returns

Freshluis accepts returns under the following conditions:

  • The item must be returned within 30 days of delivery.
  • It must be in its original condition, unused, and with all tags and packaging intact.
  • The original receipt or proof of purchase must accompany the returned item.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Items Eligible for Returns

The following items can be returned:

  • Defective or damaged products.
  • Incorrect items received.
  • Unwanted items in their original, unused condition.

3. Non-Returnable Items

Certain items are exempt from being returned:

  • Gift cards.
  • Personalized or custom-made products.
  • Final sale items clearly marked as non-refundable.

4. How to Initiate a Return

To start a return process:

  1. Contact us at info@freshluis.com with your order details and the reason for return.
  2. You will receive a return authorization number and instructions on how to send the item back.
  3. Pack the item securely and include the authorization number in the shipment.

5. Return Shipping Policy

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
  • We recommend using a trackable shipping method to ensure the package arrives safely.

6. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.

7. Exchange Policy

If you wish to exchange an item, follow the same return process. Once your return is approved, you can place a new order for the replacement item.

8. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company as processing times may vary.
  3. If the issue persists, email us at info@freshluis.com.

9. Faulty or Damaged Items

If you receive a defective or damaged item, contact us immediately at info@freshluis.com with photos and a description of the issue. We will provide a replacement or refund at no cost to you.

10. Changes to this Policy

Freshluis reserves the right to modify this Refund and Returns Policy to reflect changes in our practices. Updates will be posted on our website.